Contact FireFlex: How to Route Your Request
Whether you are specifying a new fire protection system, following up on an existing order, or need technical assistance, FireFlex has dedicated teams to ensure your request reaches the right experts. Selecting the appropriate contact channel helps reduce response times and ensures your inquiry is handled by the team best equipped to assist you.
Which Team Should I Contact?
| I need help with... | Contact |
|---|
| Requesting a quotation | Sales Team |
| Selecting a system | Sales Team |
| Product pricing | Sales Team |
| Distributor information | Sales Team |
| Order status | Customer Service |
| Shipping questions | Customer Service |
| Delivery updates | Customer Service |
| Billing questions | Customer Service |
| Existing order changes | Customer Service |
| Technical support | Technical Support |
| Installation questions | Technical Support |
| Troubleshooting | Technical Support |
| Replacement parts identification | Technical Support |
| System operation | Technical Support |
If you are unsure which team can best assist you, begin with the Sales Team or use the contact form available on the FireFlex website. Your request can be redirected internally if necessary