Customer Service Requests
The Customer Service Team provides support after your order has been placed. Whether you need an update on production, shipping, documentation, or billing, this team can assist throughout the order fulfillment process.
Contact Customer Service for
- Existing purchase orders
- Order status
- Production updates
- Shipping schedules
- Transportation questions
- Delivery tracking
- Documentation requests
- Invoice and billing questions
- Packing lists
- Export documentation
- Changes to existing orders (where applicable)
Helpful Information to Include
To help us locate your order quickly, please provide:
- Purchase Order number
- FireFlex Sales Order number
- Project name
- Company name
- Contact information
- Product serial number (if applicable)
Contact
Customer Service
Email: CustomerService@fireflex.com
Helpful Resources
You may also wish to review:
- Shipping & Receiving Guide
- Order Processing FAQs
- Warranty Information
- Documentation Library
Providing your order number in your initial email helps our team respond more efficiently.