Technical Support Requests
Need assistance with a FireFlex system? Our Technical Support team is available to answer questions related to installation, operation, troubleshooting, maintenance, and replacement components for both new and existing systems.
Contact Technical Support for
- Installation questions
- System commissioning
- Startup assistance
- Troubleshooting
- Alarm or releasing panel operation
- System reset procedures
- Replacement parts identification
- Technical documentation
- Maintenance recommendations
- Product compatibility
- System upgrades
- General technical guidance
Information to Include
Providing as much information as possible allows our technicians to respond more quickly.
Whenever possible include:
- FireFlex serial number
- Product model
- Project name
- Description of the issue
- Photos
- Alarm messages
- Control panel information
- Recent maintenance history
Contact
Technical Support
Email: techsupport@fireflex.com
Helpful Resources
Before contacting Technical Support, you may find the answer in:
- Installation Manuals
- Operation Manuals
- Technical Bulletins
- Product Datasheets
- Frequently Asked Questions
- Troubleshooting Articles
- AHJ Resource Center
Our technical specialists support contractors, distributors, engineers, and facility owners throughout the lifecycle of FireFlex systems.